Safety and Crisis Help

Last updated: November 9, 2026

            If you are in danger right now, call your local emergency number: 911 in the US, 999 in the UK, 112 in the EU. In the US you can also call or text 988, the Suicide & Crisis Lifeline, at any hour.
        

Who you are talking to

Wind, River and the other characters on StoryTalk are AI. They are not people. They are not therapists, doctors or lawyers, and talking with them is not treatment. They can listen, think with you and keep you company in your work, but they are not a replacement for the people in your life or for professional help.

Who StoryTalk is for

StoryTalk is for people 18 and over. The laws about conversations with AI are still being written, and we are erring on the side of caution. StoryTalk may not be suitable for some minors, and it is not meant for anyone under 18.

How we watch for someone in crisis

Every message you send to one of our AI characters is checked before the AI answers. The check looks for signs of four things: thoughts of suicide, self-harm, immediate danger, and abuse.

When one of those signs appears:

The character is told to slow down, take it seriously and stay with you. You are not cut off, and the conversation does not end.
If the sign points to immediate danger, the character is asked to urge you to reach a crisis service right away.
The reply includes a crisis service that fits what you described. If the AI leaves it out, we add it.

Replies are also checked on the way back to you. If one contains something that could encourage harm, it is replaced with a safe response.

No automatic check catches everything. If you need help, please do not wait for us to notice. Use one of the services below.

Where we point people

In conversation, the characters offer US services. If you are somewhere else, please use the numbers for your country.

United States

988 Suicide & Crisis Lifeline: call or text 988
Crisis Text Line: text HOME to 741741
National Domestic Violence Hotline: 1-800-799-7233
Childhelp National Child Abuse Hotline: 1-800-422-4453
SAMHSA National Helpline: 1-800-662-4357

United Kingdom

Samaritans: 116 123, free, any hour
Shout: text SHOUT to 85258
Refuge, for domestic abuse: 0808 2000 247

Anywhere else

findahelpline.com lists free services in your country

What we record

When a crisis sign appears, we record that it happened, what kind of sign it was and when. We do not record your words. We use these counts to see whether the system is working, and where the law requires it, we report the totals with no names attached.

Questions

Write to info@biglovestudios.com. See also our Privacy Policy and Terms.

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